10-Day Exchange Policy
At Elimette Wholesale LLC, we are committed to providing retailers, resellers, distributors, and business customers with a clear, reliable, and professional exchange process.
Our Exchange Commitment
Elimette Wholesale LLC strives to provide quality merchandise and dependable service to retailers, resellers, distributors, and other business customers.
If an eligible product has a qualifying issue, customers may request an exchange within the applicable 10-day period.
Elimette does not provide refunds under this standard return policy. Eligible products may be exchanged subject to the conditions outlined below.
10-Day Exchange Period
Exchange requests must generally be submitted within 10 calendar days from the date the order is recorded as delivered.
Customers are encouraged to inspect their merchandise promptly after delivery, especially when purchasing wholesale quantities.
Damaged, defective, incorrect, or incomplete merchandise should be reported as soon as possible. Requests made after the 10-day period may not qualify for exchange.
What Products May Qualify for Exchange?
Damaged on Delivery
Merchandise that arrives damaged may qualify for an exchange after review and verification.
Defective Product
Products with a confirmed manufacturing or functional defect may qualify for exchange.
Incorrect Product
If Elimette sends a product different from the item ordered, an eligible exchange may be arranged.
Missing Components
Products missing required components or accessories may qualify for an exchange or appropriate replacement.
Exchange Eligibility
To qualify for an exchange, the following conditions generally apply:
How to Request an Exchange
Contact Elimette
Contact our support team within 10 days of delivery and explain the reason for your exchange request.
Provide Order Details
Provide your order number, product name, SKU where available, and a description of the issue.
Provide Photos or Evidence
For damaged, defective, or incorrect merchandise, photographs or videos may be requested.
Receive Exchange Instructions
If your request is approved, Elimette will provide instructions for completing the exchange.
Return the Product
Securely package the approved merchandise and send it according to the instructions provided by Elimette.
Exchange Processing
After the returned product has been received and reviewed, an eligible replacement will be processed subject to availability.
Wholesale Shipment Inspection
Wholesale orders may contain multiple cartons, units, SKUs, product variations, and quantities. Customers should inspect shipments promptly after delivery.
Protect Your Wholesale Inventory
Prompt inspection helps identify issues before merchandise is placed into resale inventory or distributed to your own customers.
Damaged or Defective Merchandise
If merchandise arrives damaged or appears defective, contact Elimette as soon as possible within the 10-day exchange period.
To help verify the issue, we may request photographs showing:
- Outer shipping carton.
- Shipping label.
- Packaging damage.
- Internal packaging.
- Affected product.
- Product packaging.
- Visible defect or damage.
Customers should retain the original product and shipping packaging until the exchange request has been resolved.
Wrong or Missing Items
Wrong Product
If you receive a product that does not match your order, contact us promptly for exchange instructions.
Missing Product
Missing merchandise should be reported within the applicable 10-day period for investigation.
Quantity Difference
Wholesale quantity discrepancies may require carton counts, photographs, or other documentation.
Incorrect Variation
Incorrect size, model, color, or product variation may qualify for an exchange where applicable.
Exchange for Wholesale Orders
Elimette understands that wholesale customers may purchase products in larger quantities for resale or distribution.
Where only certain units are affected, Elimette may, at its discretion, arrange an exchange for the affected units rather than requiring the entire wholesale shipment to be returned.
Replacement Availability
Exchanges are subject to product availability. If an identical replacement is unavailable, Elimette may determine an appropriate alternative solution where applicable.
No Refunds
Elimette Wholesale LLC does not offer monetary refunds under its standard 10-day exchange policy. Eligible merchandise may only be exchanged in accordance with the conditions of this policy.
Customers should carefully review product specifications, quantities, variations, and other order details before placing wholesale orders.
Products That May Not Qualify for Exchange
Unless otherwise approved by Elimette or required by applicable law, an exchange may not be available for:
- Requests submitted after the 10-day exchange period.
- Products damaged through misuse or negligence.
- Products damaged after delivery through improper handling.
- Products modified or altered without authorization.
- Products damaged through improper installation or use.
- Products missing essential components due to customer handling.
- Final-sale or liquidation merchandise where applicable.
- Unauthorized returns or exchanges.
- Products not purchased from Elimette.
Return Shipping for Exchanges
Shipping responsibility may depend on the reason for the exchange and the circumstances of the order.
For confirmed fulfillment errors, damaged merchandise, or eligible defects, Elimette may provide appropriate instructions regarding return shipping.
Customers must contact Elimette and receive exchange instructions before shipping products back.
Exchange Inspection
Products returned for exchange may be inspected to verify the reported issue and determine whether the product qualifies.
The inspection may consider:
- Original order information.
- Product identity and SKU.
- Physical condition.
- Product functionality.
- Accessories and components.
- Packaging.
- Signs of misuse or unauthorized modification.
- Consistency with the exchange claim.
Retailers & Resellers
Elimette supplies products to retailers, online sellers, resellers, distributors, and other businesses.
Customers purchasing products for resale are responsible for inspecting incoming inventory before placing merchandise into active resale stock.
A reseller's subsequent sale of a product does not restart or extend Elimette's 10-day exchange period.
Exchange Abuse & Fraud Prevention
Elimette reserves the right, where permitted by applicable law, to investigate suspicious or repeated exchange claims.
- False damage claims.
- False defect claims.
- Product substitution.
- Intentional product damage.
- Products not supplied by Elimette.
- Repeated unsupported exchange requests.
- Other misuse of the exchange process.
Customer Responsibilities
Frequently Asked Questions
How long do I have to request an exchange?
Do you provide refunds?
Can I exchange a damaged product?
What if I receive the wrong product?
What if part of my wholesale order is missing?
Can I exchange only some units from a bulk order?
Can I send an item back without contacting Elimette?
What happens if the replacement product is unavailable?
Does reselling a product extend the exchange period?
What happens if I request an exchange after 10 days?
Need Help With an Exchange?
Contact Elimette Wholesale LLC for assistance with eligible damaged, defective, incorrect, or incomplete merchandise. Please have your order information available when contacting us.
Contact Elimette Support →